(Published Jun 1, 2024)

1. What is new?

   We wrote them so you can understand them without being a lawyer. We want to ensure that our Terms are clear to you and us. We are fully GDPR compliant.

2. Introduction

   TeeVeeing is dedicated to delivering the best TV experience for expats and travellers. Your privacy is crucial to us, and this policy explains our data collection and protection practices. Please take the time to understand how we handle your information and how you can manage your preferences or request data deletion. If you have any questions or need clarification, please contact us.

3. How to contact us

   If you have questions about this privacy policy or your personal information, please contact us using the contact form on our website or by writing to our provided address.

   • Talented Mister Luca SL
     TeeVeeing is a Talented Mister Luca SL brand.
     Calle Federico Garcia Lorca 11. 35011,
     Las Palmas de Gran Canaria, ESPAÑA.
     Reg no: B76194703
     support@teeveeing.com

   For the purposes of the European Union Data Protection Act 1998, Direct Satellite TV Limited is a ‘data controller’, i.e., the company responsible for and controlling the processing of your personal information.

4. Information That We Collect

   TeeVeeing employs controller apps, specialised satellite hardware, and software that require data collection to enhance your experience. We utilise technologies like cookies, pixel tags, and server logs, which collect data whenever your device interacts with our servers. This information includes your device types, locations, and viewing habits, helping us improve and tailor our services. Accepting our terms allows us to track website usage. We commit to protecting your privacy and only share your data as per our policies or legal requirements.

5. Data Collection and Usage

   When you sign up for a TeeVeeing membership, you provide personal details like your name, address, email, usernames, and passwords for family members. This information may also come from referrals, feedback, surveys, or contests. We use this data to manage your membership, enhance service performance, personalise your experience with features like favourites and recordings, communicate updates, and ensure the security of our services by preventing fraud and technical issues.

6. Sharing your personal data

   We use survey data to create user profiles and may share your personal data under specific conditions: accessing restricted areas, receiving requested information by post, or receiving a paid service. We only share data with partner companies to provide services outlined in our Terms of Service. We will always seek your consent before using your information for purposes not mentioned in this Privacy Policy.

7. Cookies and similar technologies

   We use cookies to collect information about how you interact with our services. Third-party cookies, like Google Analytics, are also used but are not under our direct control. These cookies help recognise your browser and/or devices, remember your settings, analyse usage patterns, and store session data to improve your experience. On our website, you can decline cookies via your browser settings, which may impact our services’ functionality. By accepting our cookies notification, you agree to our use of information collected through cookies.

8. What choices do I have?

   We are committed to giving you control over your privacy. You can manage, review, and update your privacy settings through our preferences centre, where you can opt out of communications such as newsletters.

9. Copy of the information we hold

   You have the right to request an electronic copy of all personal information we hold about you. If you prefer a printed copy, please send us a cheque for £25 to cover the costs. Ensure your request is in writing and includes proof of your identity and address, such as a driver’s license or passport and a recent utility or credit card bill. You will receive your copy within 30 days of the request.

10. Correcting or changing your information

    You can request corrections to inaccuracies in your data at no cost. Simply send us a written request with your membership username and registration details, specifying what information is incorrect and what it should be corrected to.

11. Deleting your membership and information

    If you decide to end your TeeVeeing membership, you can request the deletion of your account and all associated data. However, we must retain certain information for specific periods due to legal, regulatory, or business requirements, such as financial record-keeping. Our systems and backups are designed to securely manage your data, and while immediate removal might be delayed, any restored data from backups will be deleted if previously requested.

12. How secure is my information?

    We implement strong technical and organisational measures to protect your personal data. Your account is secured with a unique username and password, and we store your data on secure servers. Payment details are not stored and are encrypted when transmitted for processing.

13. Transfers of data

    We adhere to stringent data protection measures globally, consistent with the protections outlined in our policy. Our operations are based in Spain, and by using TeeVeeing, you consent to our Privacy Policy and Terms of Service. We do not transfer your personal data outside the EU unless to a recognised ‘safe harbour’ or under strict contractual terms that ensure your data’s protection in other territories.

14. European requirements

    Under GDPR, we provide controls and processes to manage and protect your data rights, including access, updating, and deletion. We process your information based on consent for personalised services and to pursue legitimate interests such as improving services, developing new features, customising user experiences, marketing, and ensuring security. These practices balance your privacy with our service needs and obligations to partners.

15. Providing our services

    We process your information as part of the contract you agree to by using our services. For instance, we handle payment information when you purchase a TeeVeeing membership. Additionally, we must process certain data to comply with legal obligations, such as responding to government requests.

16. Changes

    We may update our Privacy Policy periodically but will not reduce your rights without your explicit consent. We will notify you in clear language whenever changes are made and obtain your consent before using your information for new purposes not already covered by this Privacy Policy.